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Confidentiality |
Your
medical records are strictly private. No information regarding
your condition will be given to your employer, friends, or relatives
without your written permission. The only exception to this
is when required by law. |
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Select
the Icon to the left to print a copy of our Privacy Policy.
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| Office
Hours and Appointments |
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Monday
through Friday 9am to 5pm
Due to the nature of our medical care, emergencies happen and
your doctor may be called away or delayed. If this happens,
we will make every effort to let you know in advance so that
you will not be inconvenienced. We also need to know if you
cannot keep an appointment. We recognize our patients have emergencies
too, but would appreciate you calling at least 24 hours in advance
to cancel your appointment. |
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| Telephone
Calls |
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Please
feel free to call our office if you have any questions regarding
your condition or treatment. Our nurses are specially trained
to answer your questions and arrange prescription refills. If
it is necessary for you to speak to a doctor, or if it concerns
something a nurse cannot help you with, they will have a doctor
return your call as soon as possible.
After office hours, calls are transferred
to an answering service. The answering service will contact
the doctor for you. If you cannot reach the answering service,
please call the St. Mary's Hospital operator at 970.244.2273.
If you live outside the area you may call our toll-free number,
1.888.311.4832 to reach the answering service. After hours
calls should be emergencies only. For prescription refills
and appointments, please call during regular office hours,
when your medical records are available for review.
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| Emergencies |
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Emergencies
are usually handled in the office when we are open. After hours,
we utilize the Emergency Room at St. Mary's Hospital. If you
need to use the Emergency Room, the cost is at least double
the cost of an office visit. If ever you have an emergency and
can't reach us by phone go to the Emergency Room or Maternity
Department at St. Mary's Hospital. Every effort should be made
to call us directly before going to the hospital. |
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| On
Call Coverage |
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In the
event your doctor is not available due to other emergencies
or taking personal time off, there will always be another specialist
from our practice to handle your emergency health care. |
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| Fees
and Insurance |
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Fees
are based on the time and skill required to handle your particular
problem. If you have any questions about your charges, we will
be glad to explain them to you. Payment is requested at the
time of service, unless we participate with your insurance plan.
If you need to make payment arrangements, our business office
representative will be happy to assist you
We are participating physicians with Rocky
Mountain HMO, Blue Cross of Colorado and several other insurance
companies. We do not routinely accept State Medicaid. However,
if you have Medicaid, you have the option of enrolling in
Rocky Mountain HMO/Medicaid. In the event you have surgery
or pregnancy charges, we will file your claims with your insurance
company. We recommend that you contact your insurance company
to determine benefits and any pre-certification requirements.
For all other insurances, we provide a standard copy of your
bill for office visits that you may attach to your insurance
form and submit to your insurance company for reimbursement.
If there is an unusual problem, we will try to help you solve
it, but essentially you are the responsible party for payment.
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